Warranty Policy

Lifetime Warranty Coverage

RoseVine stands behind the quality and craftsmanship of its jewelry. All RoseVine jewelry is covered under a Lifetime Warranty against manufacturing defects identified under normal and intended use.

• Manufacturing or workmanship defects identified during normal use

• Structural issues caused due to production-related faults

• Loose prongs or stone setting issues resulting from manufacturing defects

• Defective clasps or closures due to workmanship issues

Lifetime Maintenance Services

In addition to warranty coverage, RoseVine offers lifetime maintenance services to help preserve the beauty and integrity of your jewelry. All services are subject to inspection and service feasibility.

• Professional cleaning

• Re-polishing of jewelry

• Gemstone and/or diamond tightening

• Re-rhodium vermeil for eligible white gold jewelry

What Is Not Covered Under Warranty

The Lifetime Warranty does not cover damage or issues arising from factors outside manufacturing or workmanship.

• Normal wear and tear, scratches, dents, or tarnishing

• Accidental damage, misuse, or improper handling

• Lost or stolen jewelry or gemstones

• Damage caused due to impact, pressure, or environmental exposure

• Damage or alterations performed by third-party jewelers

Third-Party Repairs & Warranty Void

To ensure the integrity of your jewelry, all repairs and services must be performed by RoseVine.

• Any repair, resizing, or modification performed by a third party will void the lifetime warranty

• RoseVine is not responsible for damage caused by unauthorized repairs or services

Inspection & Approval Process

All warranty and maintenance service requests are subject to inspection by RoseVine’s jewelry experts.

• Jewelry items must be sent to RoseVine for evaluation

• Warranty eligibility is determined after inspection

• RoseVine reserves the right to repair or replace the item at its discretion

Shipping & Service Charges

Shipping and service-related costs are handled as outlined below.

• Customers are responsible for shipping costs when sending jewelry for warranty or maintenance services

• Return shipping may be covered by RoseVine at its discretion

• Services not covered under warranty may be offered at an additional cost after customer approval

Custom Orders & Warranty

Custom-made jewelry is covered under the Lifetime Warranty only for manufacturing defects.

• Design preferences, customization choices, or size-related concerns are not covered under warranty

Warranty coverage is separate from and does not replace RoseVine’s Return, Refund, or Exchange Policies.

By using RoseVine’s Lifetime Warranty services, you acknowledge and agree to the terms outlined in this Warranty Policy.

*RoseVine reserves the right to modify or update this Warranty Policy at any time without prior notice.